FAQs

Log in using your registered mobile number and the OTP code sent directly to your phone. Never share your OTP code with anyone under any circumstances.

No. Coupons generated from points are single-use only and cannot be used more than once in online stores or physical branches, even if only partially redeemed.

No. Points cannot be transferred or exchanged for cash under any circumstances.

Yes—transfers are allowed between registered customers only. Always verify the recipient’s number. Transfers are final and cannot be reversed.

Points are valid for one year from the earning date and are valid for 14 days  from the redemption date.

No. Points have no cash value and can only be redeemed for available rewards, coupons, or discounts.

Transfers are irreversible. Nile Projects cannot retrieve points sent to an incorrect number. Please double-check before confirming.

Yes, discounted items are eligible to earn points.”